RETURN & EXCHANGE

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@allurajewellery.com.

 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCEPTIONS/NON- RETURNABLE ITEMS

Certain types of jewellery cannot be returned. This is due to the matte of hygiene and public safety seriously and do not allow opened or used package to be returned for the safety of all our customers. Please get in touch if you have questions or concerns about your specific item. All personalised and engraved jewellery are non - refundable

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGE

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 
REFUNDS

A full refund will be provided to the original method of payment after we have received, inspected, and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 - 10 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.