SHIPPING & DELIVERY

We ship worldwide!

We also offer FREE Shipping on orders over $99!
To qualify, your order merchandise total just must be over $99 after your extra savings are applied. Haven’t got $99 in your basket? Check out using our alternative delivery methods for additional charges.

Generally, it will take 1-2 business days to process your order after confirmation, regardless of the shipping option selected at checkout. We cannot guarantee Saturday delivery, even it’s an express shipping. We ship Monday through Friday, excluding weekends and holidays. Please allow for up to 2 business days for your orders to get process. You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Most packages are delivered to the mailbox or front door of the address provided; however, it is up to the delivery courier to decide if the package is safe being left in the open area. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package.

 

INTERNATIONAL TAXES AND DUTIES

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by us, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee.

 

WRONG ADDRESS DISCLAIMER

It is your responsibility to make sure that you use the correct shipping address. We do our best to speed up processing and shipping times, hence there is a very small-time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please contact our support@allurajewellery.com team as soon as you place your order. We will do our best to make the change, however, we cannot guarantee to make it happens depending on the processing time limits.

If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets return it back to us. If it does get return to our warehouse, we can then ship it to the correct address or provide you with a full refund.

E-PACKED COUNTRIES

Please note that we only ship to E-packet countries, USA, UK, Canada, Australia, and New Zeeland.